Key Services

Give your business a competitive edge by implementing the latest, forward thinking telephone technologies and services that are in demand by businesses today.

Unified Communications

Unified communications (UC) brings together multiple communication tools into one place, your communications system, so that you can optimise business processes.

It consolidates legacy based communications with newer and more productive applications and is constantly evolving to incorporate the latest technologies. For example, you’re likely to already be familiar with individual systems like the telephone network, email, fax, the internet and voicemail that you use for everyday communications. Unified communications crosses this existing communications kit with tools such as voice/fax to email that unifies messaging into a single mailbox, virtual conferencing and calendar and schedule sharing which are available in real time.

As a result you have a centralised unified communications experience that allows you to access, distribute and update data from several mediums, such as your desktop computer, laptop, desk phone and mobile phone, from almost anywhere in the world.

This automated experience is embraced by IP and Cloud telephone systems and geared to break down unnecessary communications barriers and eliminate inefficiencies to help you and your business to communicate better, for less.

What can unified communications do for your business?

Implement centralised communications and the benefits will follow, such as:

  • Any place sharing – share information from any location, using any device
  • Faster, better, cheaper – cut operational costs and improve time management
  • Never out of reach – immediate access to employees from anywhere
  • Smiles all round – Seamless operations motivate staff morale and improve customer service
  • Flexibility – Have no restrictions and meet the needs of a mobile workforce
  • Consolidate and increase revenue – one system generates efficiency, productivity and profits

Voicemail to email

This new service raises productivity in the work place by taking away the strain of call handling through automated call management.

Whether you’re dealing with everyday calls or a mass influx in response to marketing, automated voice to email feeds voicemail messages to employees’ inboxes 24/7. Members of staff are then free to attend meetings, work remotely and generally apply their focus elsewhere.

Voice to email can manage calls from multiple custom voicemail boxes that are personalised with their own email address and greeting. Voice calls are stored electronically and sent to the designated email inbox on your desk top computer, laptop or mobile phone device. Messages can be received either as a sound file, such as a WAV, that is attached to the email or they can be converted into text and read directly from the email.

Businesses of all sizes benefit from the advantages of unified messaging and integrate the service into their network whether they use an digital, IP or Cloud telephone solution.

Why does your business need voice to email?

Simply put, voice to email makes working life more productive. Here’s how:

  • Automatic management – reduces phone hours and better places employees’ focus
  • Real time messages – instant access to customer voice messages
  • No busy tone – handles multiple calls at the same time, any time
  • Compatible –pick up messages from your email inbox on any device
  • Screening – prioritise messages according caller ID
  • Easy access – manage messages from anywhere at any time

Client database

Telephone and client databases, the two of the most powerful tools in your business, can now be brought together to drive productivity, superior reporting and combined management.

Combining these systems creates a powerful, optimised tool that works with you to enhance key areas of your business; it is supported by Digital, SIP and Hosted telephone solutions.

Telephone based databases simplify and augment customer communication and allow you to effectively manage each stage of your business, from lead to sale, customer service to support.

Its key feature enables employees to automatically collate customer information, in one place and access it on demand. In addition, the compound data acts as a source for detailed reporting to aid business and marketing decisions.

How will an automated telephone database improve your business?

Integrating your client database with telephony will lead to many advantages:

  • Streamlined activity  – provides a centralised, easy to use system within your business
  • More efficiency – automatic dialling option from customer information and caller ID shaves vital seconds off every phone call
  • Boost productivity – automatic access to relevant customer information via on screen pop-ups
  • Improve records – capture and save key customer information from email, SMS or voice mail sources so you can build a complete picture of your customer
  • Better reporting  – collaborative management and data collection for in depth reporting
  • Better customer service – correctly route customers according to their preferences, last agent or by time of day.

Remote worker

Today, businesses are expected to offer a degree of flexibility in the working day to meet with the demands of its workforce and its customers.

Production levels are easily influenced by an employee’s location, be that a client meeting, event or off site office, as well as by outside factors such as the weather, unreliable transports and illness. However, with current IP (SIP or Hosted) technology on offer there is no need for businesses needs to restrict its employees’ workplace to one single location. Remote workers can be set up with computers, software, broadband access and telephone equipment that allow them to work as they would in the office.

Such telephone systems enable businesses to have a flexible approach to working patterns by simply allowing employees to log on via an internet connection from any location, without any change to their working appearance and capability.

Reasons for supporting a remote work force

The benefits of remote telephones reach both the business and employees, they include:

  • Increased task productivity – employees often find they are more productive and efficient when working remotely as they are less distracted.
  • Reduced overhead – moving employees out of headquarters saves on facilities and IT support.
  • Less downtime – setting your employees up remotely means they can do their job from practically anywhere.
  • Geography plus points – remote employees may be closer to your customers and also have no concerns should you relocate your organisation.
  • Happier workers – increasingly more people want to work remotely for added flexibility and a good work life balance. Showing you are open to this give you an edge over your competitors.
  • Expand your talent team – hire employees from anywhere in the country or world. Having people working in different time zones also means you’ll cover more hours in a day.